You can request a return within 14 days of the delivery date of your order by the carrier. To do this, you can make your request directly via this link with or without a Balibaris account: https://www.balibaris.com/a/return

Returns are free in mainland France and possible by post or directly in one of our stores eligible for online returns.

For returns by post, you will receive your return label by email:
- Items must be in their original packaging, unworn, unwashed and labeled
- Insert the return slip in your package
- Print the shipping label and affix it to your package. Go to the nearest post office or collection point within 7 days and the package will be picked up after being scanned.

For in-store returns, only the following stores are eligible to accept returns:

• Balibaris - Paris Old Temple
• Balibaris - Paris Francs Bourgeois
• Balibaris - Paris Batignolles
• Balibaris- Paris Beaugrenelle
• Balibaris - Paris La Défense Four Times

The Product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, labeled and accompanied by the return slip.

For returns from abroad, return shipping costs will be deducted from your refund amount.

The customer must complete the CN23 Customs Declaration in which he must indicate a description of the goods and must tick the “Return of goods” box in “shipment category”.

The customer must also attach the original invoice for the order in question to prove that it is the same merchandise. Without following these instructions, Balibaris will not be able to receive the return package and will not be able to refund the order.

Outside France, returns must also be made within 14 days of the date of receipt of the package, as indicated by the carrier, and will be at the customer's expense.

Only the following stores are eligible to accept returns:

• Balibaris - Paris Old Temple
• Balibaris - Paris Francs Bourgeois
• Balibaris - Paris Batignolles
• Balibaris- Paris Beaugrenelle
• Balibaris - Paris La Défense Four Times

The Product must be returned within fourteen (14) days in its original packaging, in its original condition, new, unworn, unwashed, labeled and accompanied by the return slip.

Returns of purchases made in Balibaris stores are only possible in-store.

Returns are free within mainland France. Returns are at your expense for orders returned outside mainland France.

We promise to refund you within 14 days of receiving your order. Refunds will be issued by crediting the credit card used to pay for your order, by PayPal if you used this payment method, or by credit note if you paid for part or all of your order with a credit note or gift card. Please note that shipping costs are not refunded.

You can request an exchange using our return form. You will have the option to choose between a refund for your order or an exchange of the desired product (subject to availability at the time of your exchange request).

You can make your return request directly via this link: https://www.balibaris.com/a/return

If you have any difficulty making an exchange, you can contact us directly at: service-client@balibaris.com .

*Extended returns : Returns and exchanges are accepted until January 15, 2026 for all web orders placed between November 19, 2025 and January 1, 2026.